Re: Opening Under the Updated Covid-19 Laws.
Please note that we are open for appointment only grooming, however we are not accepting new clients or making any new appointments for new or existing clients until our backlog from the closure is taken care of.
At the moment only one groomer is able to work. This means 3 groomers schedules will be handled by one person and only one dog on the property at a time regardless of if they live together means longer wait times. This is the law we are working with and not a guideline. Failure to respect these laws will result in a $500,000 fine.
For returning clients, there will be an increase in service price across the board. Operating during a pandemic with minimized clientele due to government protocol and increased supply costs across the board, is extremely costly. We are starting with January 3rd clients and working forward from there. This was the first day of our closure. Once we have a less restrictive opening, We will circle back to January 3 rd and work our way forward. All appointments booked after we are able to open with less restrictions will still stand as long as protocols allow for it.
We take Covid 19 and it's subsequent protocols very seriously.
The safety of our clients and staff is top priority.
We vigorously sanitize everything including all equipment and floors between each pet client. Masks and physical distancing are mandatory while visiting the salon. We ask that when coming into the salon, you wait in our front porch area for one of our crew to come and greet you.
Being punctual for drop offs and pick ups is a MUST so that we can attend to our sanitizing duties before the next client arrives. Please speak with your stylist for your exact pick up time when dropping your pet off for their spaw day. Or give us a call in advance so we can discuss likely timelines for your pet.
If you are unable to drop off or pick up at your designated times, you will be asked to reschedule or a fee of $1.00 per minute, from 10 minutes after your pick up time, until the time of pick up, will be added to your bill. This is to help insure we are running on time and the clients arriving after you are able to come in on time to a sanitized environment.
Thank you for your cooperation in our safety efforts. Together we can minimize the spread of Covid-19.
Pet Care Policies
Our Policies are always humane, with the best interests of all pets in our care in mind.
Our clients are never treated as a number. You will always know who is grooming your pet, and we will always answer any and all questions or concerns you may have regarding your pets stay at our salon. Our goal is for your pet to have a safe and enjoyable experience while with us. If your pet has special needs, we will cater to them to the absolute best of our abilities. Has your pet had issues at a previous groomer? Don't hesitate to give us a shot, because we like to work with them to help them enjoy the spaw experience.
We are a NO SHAVE of natural or double coat's salon. This includes, but is not limited too, Huskies, Labrador Retrievers, Pomeranian's, German Shepherds, Golden Retrievers, Bernese Mountain dogs, Pug's, as well as double coated doodles (yes, some doodles shed and have an undercoat). There are many health reasons for not shaving a double coat. Please ask one of our professionals for more information. We stand by this policy and will refuse a client if need be. It is always best to come in for a free consultation so our stylists can put together a comprehensive plan for your individual pet.
We are Humanity before Vanity, meaning, severely matted pets will be shaved. It is extremely painful to de-matt. We do not believe in shaving down to the skin unless necessary for the health and safety of the pet. It is best policy to get a steady Schedule set up so we can leave length and not put as much stress on the pet or their skin.